Tel: 07988 622613

Terms and Conditions

Booking

Full weeks run from Friday to Friday. Short breaks (3 nights) run from Friday to Monday, although on some occasions we can be more flexible depending on availability.

Deposits

If booking more than 8 weeks in advance, a non-refundable deposit of £500 is required to secure your booking. The balance must be paid 8 weeks prior to your stay. If booking within 8 weeks of your stay, you are required to pay the full amount at the time of booking.
A damages deposit of £300 will be taken 7 days prior to your arrival date. If this is not paid 7 days prior to your arrival date, we reserve the right to cancel your booking. Once the property has been inspected and if no damage has been incurred, this will be refunded to you within 14 days. You will be billed for any damages which exceed the damage deposit.

Cancellation

The deposit of £500 is non-refundable should you have to cancel your booking. In the unlikely event that we have to cancel your booking, a full refund will be issued.

Payment

Payments can be made via bank transfer or cheque.  If you pay by cheque, your booking will not be confirmed until the cheque has cleared.

Check In/Out

Check in is 4pm
Check out is 10am

If you require Early Check in / Late Check Out please contact us on 07988 622613.

Property Care

There is a property care sheet in the Welcome Folder. Please read this on arrival.

Please notify us immediately if anything is damaged or faulty so that we can fix/replace it asap. Please do not attempt to repair any damages or clean stains on carpets as these will be done professionally.

Hot Tub

Please adhere to the hot tub guidelines at all times. It is cleaned after each set of guests and takes several hours to reach its optimum temperature, therefore may not have reached that on the first night of your stay.

If the hot tub needs to be emptied/refilled during your stay due to misuse, there will be a charge of £50.
No clothing other than swimwear should be worn in the hot tub. Strictly no food allowed in it as this will clog the filters.
Please close the cover after each use.

Please read the instruction leaflet provided in the welcome folder prior to using for the first time.

Play Area

The play area is suitable for the ages of 3 to 10, however it is advisable they are supervised at all times.

Fire Safety

Please take care when using the wood-burning stove. Once lit, do not touch any part of it as it becomes extremely hot. Always use the tool provided to open the doors. The stove instruction booklet is provided in the Welcome Folder.

Please avoid using candles at all times. Smoking in the house is strictly forbidden. If smoking outdoors, please dispose of cigarette ends responsibly.

Pets

Well behaved dogs are allowed in the property. They are not allowed upstairs (stair gate fitted) nor on any of the furniture. Please clean up after your dog inside and outside ensuring no excrement is left in the garden.

Right of Entry

We reserve the right to enter the property to inspect it or carry out necessary maintenance during your stay.

Eviction

We reserve the right to evict guests without compensation in the case of anti-social behaviour or if guests are misusing the property.